Effective Date: May 12, 2026
At Accounterio, we are committed to delivering professional accounting, taxation, bookkeeping, payroll, and compliance services with accuracy and transparency. This Refund & Returns Policy outlines the terms applicable to payments made for our services.
As we provide digital and professional financial services rather than physical products, traditional product return policies do not apply.
1. Nature of Services
Accounterio provides professional service-based solutions including:
- Accounting & bookkeeping
- GST registration and filing
- Income tax filing
- Payroll management
- ROC compliance
- Financial reporting
- Business advisory services
- Audit support and compliance consulting
Since these services involve time, expertise, documentation, and regulatory processes, refunds are governed under the conditions mentioned below.
2. No Refund After Service Delivery
Once any service has been:
- Started,
- Processed,
- Submitted,
- Delivered, or
- Shared with the client,
the payment made for that service shall be non-refundable.
This includes completed consultations, tax filings, registrations, financial reports, compliance submissions, and accounting work already performed.
3. Eligibility for Refunds
Refunds may only be considered under the following circumstances:
- Duplicate payment made by mistake
- Payment charged but service not initiated within the agreed timeline
- Inability to provide the requested service due to internal limitations
- Cancellation approved before work commencement
Approved refunds will be processed after internal verification.
4. Client Responsibilities
Clients are responsible for:
- Providing accurate financial and business information
- Submitting required documents on time
- Reviewing submitted details before approvals
Accounterio shall not be responsible for delays, penalties, or filing errors caused by incomplete, inaccurate, or delayed information provided by the client.
Refunds will not be issued in such situations.
5. Service Cancellation
Clients may request cancellation of services before work begins by contacting our support team.
Once our accounting experts or compliance professionals begin processing the assignment, cancellation requests may not be accepted.
6. Processing of Refunds
If a refund request is approved:
- Refunds will be processed through the original payment method
- Processing timelines may vary between 7–15 business days
- Transaction or gateway charges, if applicable, may be deducted
7. Non-Refundable Services
The following services are strictly non-refundable once initiated:
- GST filings
- Income tax filings
- ROC filings
- Payroll processing
- Accounting and bookkeeping entries
- Financial reporting
- Compliance documentation
- Consultation and advisory sessions
8. Modification of Services
If clients wish to upgrade or modify a service package, pricing adjustments may be applied based on the scope of additional work.
9. Limitation of Liability
Accounterio shall not be liable for:
- Government portal delays
- Regulatory processing delays
- Technical failures outside our control
- Penalties caused by client-side delays or incorrect submissions
10. Changes to This Policy
We reserve the right to modify this Refund & Returns Policy at any time to reflect service updates, legal requirements, or operational changes.
Updated versions will be published on this page with a revised effective date.
11. Contact Us
For refund-related queries or support, contact:
Accounterio
A-126, Block A, Shivalik Colony, Malviya Nagar, New Delhi – 110017, India
Email: info@accounterio.com
Phone: +91 7827535628